Shipping Policy

At THERUGATELIER, every order is carefully packed and prepared for a safe delivery to your doorstep.

Order Processing

All orders are processed within 2–5 business days after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details, where available.

Delivery Time

We currently ship across India.

• Processing: 2–5 business days

• Estimated delivery: 3–10 business days after dispatch

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

From time to time, we may offer free shipping on selected orders or during special promotions.

Order Tracking

Once your order is shipped, tracking information will be shared with you via the contact details provided during checkout.

Please allow up to 24–48 hours for tracking information to update.

Incorrect Address

Please ensure that your shipping address, PIN code, email address, and phone number are correct before placing your order.

THERUGATELIER is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged Package

We carefully pack every order before dispatch.

If your package arrives damaged, please contact us within 48 hours of delivery with clear photographs/videos of the package and product. This will help us review and resolve the issue promptly.

Delays

While we do our best to ensure timely delivery, delays caused by courier partners, weather, natural events, strikes, or circumstances beyond our control may occur.

We appreciate your patience and understanding in such situations.

International Shipping

International shipping may be available for selected destinations.

Any applicable customs duties, import taxes, or other charges imposed by the destination country will be the responsibility of the customer unless stated otherwise at checkout.

Need Help?

For any questions regarding your order or delivery, please contact us through our Contact Us page.

THERUGATELIER
Crafted for your space. Delivered with care.